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Homelessness Engagement Worker (evenings) - ref: HEWE38


As a Homelessness Engagement Worker (evenings), you will be at the front line of Maninplace, delivering an essential element of our service to people who have been rough living or homeless and have accessed our emergency accommodation.

This post is to provide additional support within the Night In Service during the evening and night to allow for those rough sleepers posing higher risk to be accommodated. This post is to provide additional support, not accessed during the day, to help with the move on of customers into accommodation to allow for more clients to have access to the Night In Service. This post will assist with “no return to rough sleeping” initiative and reduce the demand on using B&B accommodation.

You will work onsite at the emergency accommodation assisting customers to access the necessary support services for their needs and ensure they move onto appropriate accommodation, encouraging them to be proactive about their future accommodation needs, understanding their behaviour and how their choices shape the future.

Hours of Work:

38 hours per week.

Working Monday – Friday between the hours 16:00 – 00.00.

Fixed-term 18-month contract. Extension of contract is funding dependent.


£18,278 per annum, plus work-based pension, annual leave entitlement and mileage expenses

Qualifications and Experience:

Qualifications in Maths and English at level GCSE and above, must be computer literate and have experience of working with Microsoft Word, Excel and Outlook. Experience in support work, housing and the homelessness sector would be advantageous.

Responsible to:

Homelessness Services Team Manager

Location of Work:

Maninplace emergency accommodation - north Telford.

Job Summary:

This Night time Homelessness Engagement Worker will help new customers feel welcomed into the emergency accommodation and continue work started by members of the Homelessness service and or referring agencies. Providing a service at the Night In Service to allow for more complex and higher risk clients to access the Night In Service, by supporting Emergency Duty Team with those identified or calling stating they are rough sleeping and Engaging with STAY outreach to verify rough sleepers.

Deliver one to one support sessions to those in the emergency accommodation. Through the development of a tailored support plan, you will set achievable objectives for customers ensuring they have everything in place as they search for a longer term solution to their homelessness by applying for move on accommodation for ensure a steady flow of the Night In service and to prevent vulnerable people rough sleeping.

Each customer will have a review outlining the goals set, you will work with Maninplace staff and third-party agencies to ensure every customer has the best chance of success in areas such as:housing, healthcare, finance, substance misuse support, counselling, and other impacting factors brought about by rough living or homelessness.

The post holder will be responsible for ensuring a safe and secure working environment is maintained at all times, and customers are encouraged and supported to keep their r accommodation at a clean and well-maintained level throughout their stay.

Duties & Responsibilities:

Daily Activities

Abilities Required

  1. The successful candidate will have great people skills, the ability to respond fairly to customers from all backgrounds in a non-judgmental way.
  2. The successful candidate will be able to communicate successfully with external agencies such as the Police and the Local Authority.
  3. The focus of the role is a person-centered approach that aims to see every customer reach their full potential.
  4. A caring and conscientious person who is also confident to challenge inappropriate behaviour and to work alone for much of the time.
  5. Experience of housing, social care, issues around substance misuse and the criminal justice system would be an advantage.

Personal Specification:



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