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Tel: 01952 248248
Email: admin@maninplace.org.uk

Housing Management Worker
Job description - ref: HMW001 (please quote this reference on any application or queries and the number of hours)

Context

Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 12 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and to help them reach their full potential. As a “Generic Housing Management Worker” you will be part of that dedicated team ensuring we provide a high quality service that reduces the risk of a return to homelessness for all who seek our assistance.   


The successful candidate will be flexible, self-motivated and able to turn their hand to all aspects of the role, all while bringing a strong contribution to the organisation. Every  aspect of the role will maintain a person centred approach that supports and coaches all customers. Your tenacious and resilient nature will ensure every tasks is completed to a high standard, and will promote the well-being and confidence of customers accommodated within Maninplace houses.

Salary

£8.17 per hour (minimum £15,294 annual salary).


Access to the work based pension scheme with company contributions made after successful 3 month probationary period. Mileage allowance of 17p per mile (upto 45p per mile can be reclaimed through HRMC tax relief at the end of each financial year).


Qualifications & experience

Qualifications at level GCSE C or above in English, Maths and ICT. Experience in housing/supported housing. Full UK driving licence and use of own vehicle with business cover insurance is essential. Enhanced DBS Certificate required.


Project

To provide temporary accommodation of a high standard, assisting people with presenting needs to be signed posted to appropriate support services.  Assisting customers to maintain their tenancy and assist them to move on to more sustainable tenancies, and reduce the need for people to be homeless and rough sleeping.

Responsible to

Housing Management Services Manager.

Location

Working at various property locations throughout the borough of Telford and Wrekin.


Hours

34 hours per week.  Working shifts will between the operating hours of 0800 – 2130 as per rota, including a late shift in the week and alternate weekends.

Job summary


Daily duties


  1. Provide assistance to customers outside of office hours. This will require operating from different sites across Telford.
  2. Respond appropriately to the needs of vulnerable customers.
  3. Provide security and monitor any anti-social behaviour to ensure a safe environment.
  4. Carry out daily inspections of the properties to fulfil Health & Safety requirements to vulnerable customers.
  5. Identify, record and carry out simple repairs and respond to emergency repairs where possible.
  6. Ensure that all properties visited are clean and any hazards are dealt with.
  7. Record meter readings and ensure any concerns are reported.
  8. In conjunction with the Housing Management team, carry out weekly fire checks and ensure that fire safety and occupancy posters are in place and up to date.
  9. Ensure that any rubbish found is removed and that recycling is carried in line with local authority guidelines.
  10. Ensure accommodation is made ready for new guests following the departure of  previous occupants.  This will include minor decoration of walls, etc, if dirty or damaged, replacing broken furniture items with new and thorough cleaning of accommodation.
  11. Liaison with neighbours to foster good community relations.
  12. Record all customer interactions that occur throughout each shift.
  13. Respond to telephone queries, referring to the On-Call manager as appropriate when working at emergency accommodation hostel.
  14. Provide assistance to other staff members who are lone working.


Abilities



Person specifics

Essential


Desirable


Download an application form and equalities monitoring form from the links below.


Download application Download equalities form

Please return you application and equalities form to the following:

By email to: personnel@maninplace.org.uk

By post to;

Director of Communications & Resources,
Maninplace, First Floor, 32 - 36 New Street, Wellington, Shropshire, TF1 1NE.

If you have any questions relating to this vacancy, please email them to the address above or telephone: 01952 248248 during normal office hours.