For all referrals made during office hours (Mon - Fri, 9:00 - 16:30)
Our team at KiP will respond by taking some details about you and the circumstances leading to your homelessness.
An assessment interview will be arranged for you so that your homelessness can be registered, during the assessment our team will identify the most appropriate route of support for your needs, and assist you to access suitable accommodation.
For all referrals made out of hours: (Mon - Fri 16:30 - 09:00 and all weekend)
Your call will be answered by a member of our Homelessness Services team, who will obtain details from you and will ask about your homelessness.
If you are rough living at the time of the call every effort will be made to find suitable accommodation on that day (note: this may not always be possible and is dependant on room availability and individual circumstances).
An assessment interview at KiP will be arranged for you to register your homelessness, for further assistance to identify suitable accommodation and signpost to further support services where appropriate.
Lines open 24 hours a day, 7 days a week
What happens next?
KiP@Maninplace is an appointment based service, we would ask you to call us first so we can ensure those sleeping rough and in emergency need are given priority support.
The walk-in service is available 09:30 - 15:00.
However, we do offer a walk-in service for people in emergency need and those without a communication device. You maybe asked to wait until a member of our team is available to assist you, or to return at a predetermined time later in the day.
If you are due to leave prison and need assistance to prevent homelessness, you will be asked to complete a telephone assessment with a member of our team.
Your resettlement worker will be required to complete a re-sit form on your behalf, this will be used in conjunction with your telephone assessment to determine the most appropriate course of action for support and accommodation needs upon release.
If you are aged 16-17 yrs, please make contact with Telford & Wrekin Council’s housing team for assistance.
Details can be found on the website.
A fond farewell
For 12 years The Salvation Army have supported and funded the kiP Information Project, during its time in Wellington, many people have received valuable support and friendship from the staff and volunteers who gave their commitment to bettering the lives of people who experienced homelessness and rough living in Telford.
January 2018 brings in a new era for the KiP Project, coming under the management of Maninplace it will now be known as KiP@Maninplace.
We are excited about having the opportunity to take the service forward from hereon, and hope the many people who have supported the KiP Project over its many years will continue to walk with us on the next part of KiP’s journey.
Everyone at Maninplace expresses their sincere thanks to The Salvation Army, in particular to the congregation of the Oakengates Corps who have given many years of commitment to the project. Without their support the service would not have been able to help the many who have relied on the KiP Project.