When to call?
The best time to access services if you are rough sleeping, is during the day, when there are more team members and services available to assist you. However, we appreciate there may be times when this is not possible.
Who to call?
If you are homeless or rough sleeping and you have not yet registered your homelessness, please contact the team at KiP, during their normal office hours to arrange a registration appointment.
Call: 01952 924007, or email at: support@kiptelford.com
They will arrange a date and time with you to visit the KiP support centre in Wellington, during which they will ask questions about your current living circumstances and support needs, helping to direct you to the right services thereafter.
Calling after office hours:
If you are calling after 4:30 pm on a weekday, or during public holidays and weekends, you need to contact Telford & Wrekin Council’s Housing team.
Call: 01952 381925.
What will happen next?
Rough sleeper verification
Once you have contacted and notified the local council’s Housing team that you are rough sleeping, they will arrange for you to be verified by the Outreach team. Once verified, support will be offered to you by the Outreach worker at your current location.
Out of hours Council support staff will liaise with Maninplace for possible access to emergency accommodation, if space is available.
If an emergency bed is available:
If Maninplace has an available bed space within its emergency accommodation, the Council’s out of hours team will pass on your personal details to our Homelessness team, who will contact you thereafter.
We may ask additional questions about your circumstances and support needs. If a night-by-night bed space can be offered to you, our team will then provide you with details of when and where to attend, along with any directions if needed.
NB: Spaces are limited and will often already be at capacity by the end of normal office hours. It is helpful to call KiP earlier in the day for registration and potential referral, wherever possible.
Couples of families
Maninplace can accommodate single people and those aged 18 years or over.
If you are under the age of 18 or you are a person or couple with children, Maninplace will be unable to provide you with the assistance you need. In such circumstances, please contact the Telford & Wrekin Council Housing team as soon as possible on: 01952 381925.
