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Support by:

UrbanKiP Outreach Worker  Closing date for applications 15th May 2020


A challenging but rewarding position has come about to support and assist people who present as homeless and require assistance to access appropriate accommodation and support services through the KIP@Maninplace service.

The UrbanKiP Outreach Worker will take the existing Kip@maninplace service to those on the streets. For example: rough sleepers who would have to attend the Kip walk in service but are un-willing or unable to attend the building. The aim is to provide a service that goes directly to the client, working to eliminate barriers, implement responsive solutions and earlier interventions. The role will require the worker to engage in some planned interventions with Maninplace colleges and community centres promoting homelessness support services that prevent rough sleeping.

A caring and understanding nature will be required for this role, you will be able to demonstrate a clear ability to listen carefully to customers, remain clam at all times, be non-judgemental, discerning, highly confident with lone working and have an understanding of issues surrounding homelessness and its impacts, in particular for those currently rough living. You will be flexible and able to respond promptly to intelligence about rough sleepers. A confident and highly motivated character will be required to engage with strangers to our service and be able to promote the work and support available through the KiP@Maninplace.

Hours of work

The role will consist of 25 hours per week, working between the hours of 9:30 & 3pm, Mon - Fri (inclusive of a 30-minute rest break).

Salary & benefits

A fixed term 12-month contract with immediate start available.
Salary for this post is £11.388 per annum (equivalent to £8.76 per hour), any contract extension is subject to future funding being sourced.
Annual leave entitlement and pension scheme available.

Qualifications & experience

Experience in housing, homelessness, support services, health and social care, substance misuse support services, criminal justice system or related relevant experience in providing advice and guidance.

Responsible to

KiP@Maninplace Lead Worker and Rough Sleeper Imitative Stakeholders.

Location of work

Working from the KiP@Maninplace walk-in centre and then across the borough of Telford and Wrekin to meet the needs of local rough sleepers.

Job summary

Duties & responsibilities

  1. To work in conjunction with colleagues at Kip@Maninplace, Stay Outreach and other partners to ensure the effective delivery of the UrbanKiP service.
  2. To work with individuals, alongside other staff and agencies, on the development and implementation of tailored support plans.
  3. To assist people, and advocate on their behalf, to establish themselves in accommodation and to receive services that will support them in achieving successful and sustainable long-term resettlement.
  4. To ensure that community resources are accessible, culturally appropriate and reflect the needs of the customers for them to achieve successful and sustainable resettlement.
  5. To support the service users to identify the type of accommodation most suitable to their needs and longer-term aspirations.
  6. To assist individuals with gaining various levels of assistance and benefits.
  7. To complete all administrative work involved in accommodating people into appropriate accommodation, e.g. application forms, producing an independent housing plan, to maintain service users records and other related administrative work according to procedure.
  8. Deliver a high standard of support to all customers engaged with.
  9. To provide support to individuals with a view to assisting them to acquire the skills and resources necessary to lead more independent lives and to be part of the community.
  10. To participate in providing opportunities for customers to access an extensive range of services and activities that will address their needs, including access to community education and employment opportunities, leisure and recreational services, and resettlement support.
  11. Ensure that maximum assistance is given to those moving in and out of the Emergency Accommodation and to manage the process effectively.
  12. To work to the Mission and Values of Maninplace.

Abilities required

Additional requirements

Person specification



Experience of working with Homelessness, Housing/Accommodation, Social Care setting, Supporting People Programme or similar.


Have an understanding of what preventative support is.


Have a qualification in support services, health and social care or related relevant experience. providing advice and guidance


Have experience of managing personal finance that would assist access to sustainable accommodation.


Demonstrate excellent and effective communication and presentation skills.


Vehicle owner and driver with clean license or independent means of travel to clients and external meetings.


Demonstrate a clear understanding of the issues facing those who are rough living.


Have a good knowledge of issues surrounding drug and alcohol addictions


Demonstrate relevant knowledge of the criminal justice system and drivers that impact on offending behaviour.


Demonstrate relevant knowledge of Mental Health issues and the impact on individual's ability to make positive decisions.


Have a good knowledge of accessing the welfare benefits system


Demonstrate relevant knowledge on the social impact of legal migrant's status and the issues faced.


Demonstrate knowledge of working with vulnerability, disability, cultural sensitivity and equal opportunities.


Have knowledge of local choice-based lettings systems.


To work effectively within the immediate and wider staff team and contract stakeholders.


Demonstrate ability to use word processing, spreadsheets, databases, & report writing.


Demonstrate ability to work flexibly, independently, be highly self-motivated, non-judgementally and highly confident as a lone worker.


Identify a commitment to working with Maninplace policies and procedures.


Demonstrate relevant experience of support vulnerable adults, in particular, those who lead chaotic lifestyles.


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