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Accommodation Sustainment Worker  Closing date for applications 15th May 2020

Positive Engagement Project  REF: ASWPEP35


Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 13 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and reach their full potential. As an "Accommodation Sustainment Worker" you will be part of a the dedicated "Positive Diversion team" offering a bespoke service to individuals whose lives have been impacted by past traumas, resulting in ill mental health, substance misuse and poor general wellbeing.

The successful candidate will be flexible, highly motivated and able to turn their hand to all aspects of the role, all while bringing a strong contribution to the organisation. Every aspect of the role will maintain a person-centred approach that supports all customers. Your tenacious and resilient nature will ensure every task is completed to a high standard and will promote the wellbeing and confidence of customers accommodated within Positive Engagement Project.

Hours of work

35 hours average per week, working a 4 on, 4 off, shift pattern.

4 early shifts = 06:00 - 16:30 followed by 4 days off

4 late shifts = 13:30 - 00:00 followed by 4 days off

Salary & benefits

£8.76 per hour (£16,398 annual salary).

Annual leave entitlement.

Access to the work-based pension scheme with company contributions made after successful 3-month probationary period.

Mileage expenses for in work travel.

Qualifications & experience

Qualifications at level GCSE or above in English, Maths. Experience in housing/supported housing or homelessness provision would be advantageous. Full UK driving licence and use of own vehicle is preferred. You may be required to add business use cover to your insurance policy (policy & insurance company dependant). Enhanced DBS Certificate is required for all applicants.

Responsible to

Health & Wellbeing Specialist

Location of work

Working at the Positive Engagement Project house in south Telford.

Job Summary

Duties & responsibilities

  1. Provide assistance to customers residing at the Positive Engagement Project around the clock, 7 days a week.
  2. Respond appropriately to the accommodation and tenancy needs of vulnerable customers engaged in the Positive Engagement Programme.
  3. Collect weekly utility and/or licence fee charges from customers residing within Maninplace accommodation.
  4. Work with customers to resolve any financial debts and help to sustain their tenancy.
  5. Provide security and monitor any anti-social behaviour to ensure a safe environment for customers, neighbouring properties and staff team.
  6. Carry out daily inspections of the property to fulfil Health & Safety requirements to vulnerable customers residing within.
  7. Identify, record and carry out simple repairs and respond to emergency repairs where possible. Reporting of more substantial repairs to the relevant persons inside the organisation.
  8. Ensure the property is clean throughout and any hazards are dealt with swiftly and safely.
  9. Record meter readings and ensure any concerns are reported to the Finance team.
  10. Carry out weekly fire safety checks and ensure that fire safety and occupancy posters are in place and up to date at all times.
  11. Ensure any rubbish found is removed and recycling is carried in line with local authority guidelines, encouraging customers to be responsible for their rubbish disposal.
  12. Ensure accommodation is cleaned and prepared in readiness for new customers following the departure of previous occupants.  This will include minor decoration of walls, etc, if dirty or damaged, replacing broken furniture items with new and thorough cleaning of accommodation.
  13. Liaison with neighbours to foster good community relations.
  14. Record all customer interactions that occur throughout each shift.
  15. Provide assistance to other staff members who are lone working.
  16. Provide team members with full and concise handover information at the end of shift.

Abilities required

Additional requirements

Person specifications



Experience of basic DIY skills, i.e. preparation and painting, flat packed furniture construction.


Experience of cleaning in a hotel or residential care setting


A car owner and driver with full UK driving licence


Have a knowledge of the borough of Telford and Wrekin.


Able to work alone without direct supervision


Able to use measured judgement and own initiative to deliver a high quality service.


Able to follow organisational procedures.


Have a basic understanding of the complex issues likely to be presented by vulnerable. These may include mental and physical ill health, challenging behaviour including sexualised behaviour, drug and alcohol misuse or addiction, anti-social behaviour and offending activity.


Be able to recognise how individuals have been become victims through trauma, the need to survive, flourish and thrive.


A mature and non-judgmental attitude


Able to negotiate and to communicate effectively, clearly, and concisely both verbally and in writing at all levels of the organisation and with external partners, customers and the general public


Have the confidence to challenge appropriately and to make swift, reasoned decisions that fit within the policy and procedure framework of Maninplace and in line with the Positive Engagement Programme.


You will be culturally sensitive and understand equality and diversity


Able to use Microsoft Office Excel, Word and Outlook.


Experience of using CCTV systems.


Able to work flexibly to meet the needs of the customer and business


Have a proven track record of being self-motivated and flexible


Understand the Health & Safety challenges of residential buildings accommodating vulnerable adults


To work effectively within the immediate and wider staff team.


Demonstrate ability to work flexibly, independently, be self-motivated, non-judgementally and highly confident as a lone worker.


Identify a commitment to working with Maninplace policies and procedures.


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