When to call?
The best time to access services if you are rough sleeping is during the day, when we have more team members available to assist you. However, we appreciate there may be times when this is not possible, so our phone lines are open 24 hours a day.
Who to call?
If you are homeless or rough sleeping and you have not registered your homelessness, please contact the team at KiP Telford during office hours to arrange a registration appointment.
You can call them on: 01952 924007.
They will offer you a date and time to visit the KiP Telford support centre in Wellington, during which they will ask you some questions about your current living circumstances and support needs, helping to direct you to the right services thereafter.
Calling after office hours:
f you are calling after 4:30 pm on a weekday, or over public holidays and weekends, your call will be answered by Maninplace staff based at our emergency accommodation service.
You can call the number above which will be automatically forwarded to Maninplace, or call directly on: 01952 248248
How will can assist you?
If we have available spaces:
If we have an available bed space within Maninplace emergency accommodation
We may carry out an over the phone referral to assess your needs, and where applicable, make an offer of night-by-night accommodation to you.
NB: Spaces are limited and are often already at capacity by the end of office hours. It is helpful to call earlier in the day, where possible.
If we are at capacity:
Single people sleeping rough or homeless -
When all our bed spaces are full, we may direct you to contact the out of hours “Outreach Team” for additional support, wellbeing check, and to verify rough sleeping. If this is applicable, their contact number will be given to you during your call to us.
Couples of families -
If you are a family, or the circumstances surrounding your homelessness are an emergency situation, you should call the Telford & Wrekin Council Housing Solutions team on: 01952 381925.
NB: Out of hours calls for families and emergency situations will be directed to contact the Council’s Emergency Duty Team. Where applicable, their contact details will be given to you when you call us.