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Homelessness Services Worker - Nights


As a Homelessness Services Worker you will be at the front line of Maninplace, delivering an essential element of our service to people who have become homeless or have been rough living during.

From the first phone call to a warm welcome at the front door, you will offer our customers a friendly face and a welcoming service that seeks to bring security and assurances for those experiencing a time of uncertainty.

Hours of work

Immediate start available.

31 hours per week average, working Thursday, Friday and Saturday nights:

Thurs & Fri night = 10pm-8:30 am Sat night = 8.30pm-8.30am

Salary & benefits

£14,121 per annum, plus work-based pension, annual leave entitlement and mileage expenses

Qualifications & Experience

Qualifications in Maths and English at level GCSE and above, must be computer literate and have experience of working with Microsoft Word, Excel and Outlook.  Experience in support work, housing and the homelessness sector would be advantageous but not essential as training will be given.

Responsible to:

Homelessness Services Team Leader

Location of work

Emergency accommodation known as The Glen Guest House, north Telford.

Job Summary

This Homelessness Services Worker welcomes new customers to the additional winter emergency accommodation, ensuring that necessary administration is completed, settling customers into the accommodation and assisting with queries.

As a lone worker, the post holder will be responsible for maintaining high standards of cleanliness throughout the building and accommodation units, as well as maintaining appropriate standards of behaviour, ensuring a safe and secure stay for all customers.

Responding out of normal office hours, you will be the first response to outside agencies referring rough sleepers to the service, helping to create a wider network of support for the homeless in Telford.

Duties & Responsibilities


The successful candidate will have great people skills, able to deal with clients from all backgrounds in a non-judgmental way, and able to communicate successfully with external agencies such as the Police and council. Equally important is a willingness to get stuck in with cleaning tasks and simple maintenance.

Be confident as a lone worker.

A caring and conscientious person who is also confident to challenge inappropriate behaviour and to work alone for much of the time would be an ideal candidate. Experience of housing, social care, issues around substance misuse and the criminal justice system would be an advantage.

Person specifications



Experience of working (including volunteering) in housing, social care, community work or support.


Experience of correct management of challenging behaviours.


Have proven experience of lone working


Confident to address challenging behaviour and difficult situations appropriately, and to make swift, reasoned decisions that fit within the policy and procedure framework of Maninplace.


An understanding of the complex issues likely to be presented by vulnerable people, including mental and physical ill health, sexualised behaviour, drug and alcohol abuse, anti-social behaviour and criminal offending.


Experience of administrative tasks and record keeping.


Computer literacy and familiarity with Microsoft Office products  


Positive, non-judgmental, mature outlook


Calm, non-confrontational demeanour.


Effective communication skills, both verbal and written.


A basic understanding of issues surrounding homelessness  


Ability to work with customers who may have disabilities or cultural sensitivities.


Ability to communicate and work alongside external agencies.


Ability to lone work safely and assess risk factors.


Ability work both independently and as a member of a team.


Full UK driving licence and access to a car or other enclosed means of transport insured for business use.


Qualifications at level GCSE in English and Maths


Qualification in Housing, Health, Social Care, Youth Work or security disciplines


Basic qualifications in ICT


Experience of providing advice and guidance


Understanding of substance misuse, mental ill-health and the criminal justice system.


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