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Context        Immediate start available

As a “Night Time Concierge Worker” you will be part of a dedicated team responsible for the security of accommodation buildings across Telford and Wrekin, and the wellbeing of our customers who reside within them.  

You will be part of the first response to out-of-hours emergencies working with other staff and on-call managers to provide swift and appropriate action. You may also play a part in responding to customer referrals made to the organisation, ensuring customers coming to Maninplace outside of normal working hours are made to feel welcome and safe.

Hours of work

The role will consist of 34 per hours per week, average, based on a working pattern of 4-on / 4-off.

Normal hours of work will be between 2100 – 0700 and will include bank holiday and Christmas working.

Salary & benefits

£9.19 per hour (16,247 annual salary).  

Annual leave entitlement.

Access to the work-based pension scheme with company contributions added after successful 3-month probationary period.

Mileage allowance of 35p per mile for in work travel (up to 45p per mile can be claimed in tax relief, if eligible, at the end of the financial year).

Qualifications & experience

Qualifications at level GCSE or above in English, Maths.  Experience of working in the Security Industry Authority (SIA), and experience of CCTV operation is desirable but not essential. Must be computer literate with experience of using Microsoft Office Word, Excel & Outlook. Full UK driving licence and use of own vehicle is essential. You may be required to add business use cover to your insurance policy (policy & insurance company dependant).

Enhanced DBS Certificate is required for all applicants.

Responsible to

Assisted Living Team Manager


Working at various Maninplace properties and responding to business needs across the borough of Telford and Wrekin.

Job summary

The Night Time Concierge will ensure the safety and wellbeing of customers and the security of Maninplace property throughout the night, providing both a planned and responsive service. You could be the point of telephone contact during the night hours for individuals and external agencies who report a rough sleeper, enabling Maninplace to fulfil its mission of preventing rough sleeping.

Primarily working alone, you will be available to respond to requests for assistance from other staff working on the estate in the late evening and will have the facility of an on-call manager with whom emergency issues can be discussed.

You will follow a prescribed route to visit properties during the night to assure customers of their safety and to deliver internal mail between office bases. You will respond appropriately and according to policy when concerns are raised by customers during the night hours. You will follow procedures to create reports about activity during your shift so that matters can be followed up during office hours as appropriate.

Your presence will deter anti-social behaviour and assist in crime prevention and detection, creating a safe and comfortable environment for the vulnerable of society using our services.

Daily duties

  1. Provide assistance to customers outside of office hours. This will require operating from different sites across Telford.
  2. Observe local areas to report rough sleepers to the homelessness Service at Maninplace.
  3. Respond appropriately to the needs of vulnerable customers outside of normal operational hours.
  4. Review CCTV recordings daily.
  5. Provide additional security. monitor and respond appropriately to any anti-social behaviour so a safe environment is maintained at all times.
  6. Carry out daily inspections of the properties to fulfil Health & Safety requirements to vulnerable tenants.
  7. Identify and record minor repairs and respond to emergency repairs where possible.
  8. Ensure all properties visited are free from hazards and where found, are dealt with promptly.
  9. In conjunction with the Housing Management team, assist with the carrying out of weekly fire checks and ensure that fire safety and occupancy posters are in place and up to date.
  10. Ensure that any rubbish found is removed and that recycling is carried out correctly.
  11. Liaison with neighbours to foster good community relations.
  12. Record activity that occurs during the night which may require further action during the next working day.
  13. Respond to telephone queries where required, referring to the On-Call manager for emergency situations or complex referrals.
  14. Provide assistance to other staff members who are lone working during night time hours.

Abilities required

Person specification

Night Time Concierge Worker - ref: NTCW34

Skills / Experience



Experience of providing night time service and supervision


A car owner and driver with full UK driving licence or other independent means of delivering the concierge service


Have a knowledge of the borough of Telford and Wrekin.


Able to work alone without direct supervision


Able to use measured judgement and own initiative to deliver a high quality night time service.


Able to follow organisational procedures


Have a basic understanding of the complex issues likely to be presented by vulnerable people. These may include mental and physical ill health, challenging behaviour including sexualised behaviour, drug and alcohol abuse, anti-social behaviour and criminal offending


A mature and non-judgmental attitude


Able to negotiate and to communicate effectively, clearly, and concisely both verbally and in writing at all levels of the organisation and with external partners, customers and the general public


Have the confidence to challenge appropriately and to make swift, reasoned decisions that fit within the policy and procedure framework of Maninplace.


You will be culturally sensitive and understand equality and diversity


Able to use Microsoft Office Word, Excel and Outlook plus CCTV


Able to work flexibly over a 7 day week


Understand the Health & Safety challenges of residential buildings


To work effectively within the immediate and wider staff team


Demonstrate ability to work flexibly, independently, be self-motivated, non-judgementally and as a lone worker.


Identify a commitment to working with Maninplace policies and procedures.


Demonstrate experience of providing accommodation base activities.


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